Prism+ Fridge defective within first 2 years
I bought a Prism+ Fridge (Top Mount Freezer, PureFresh TMF 420) in March 2024. A week ago (less than two years from purchase), the fridge became not cold, and we called the customer service hotline and the technician came a day later to check. This was what the technician told us: In the freezer compartment, there is a dial that you can set the temperature to Cold, Colder and Coldest. This fridge would malfunction if the dial were set to Colder or Coldest. We can only set to Cold! If that is the case, why does the fridge come with a dial at all??? So he turned the dial to Cold and said the fridge should be ok. The fridge started to get cold and seemed to work, but only for a day. The next day, the same issue happened. The fridge was not cold and stuff in the freezer started melting! We managed to contact the same technician and requested for him to come down to check. He came the next day and changed the fan and said the fridge should work. But after a day, the same issue happened. The fridge became not cold! All this while, the Prism+ customer service was not responsive in sending any technician onsite. Today is Day 7 and we are still waiting by our phone.