Unprofessional staff and unprofessional booking system
Not even got my dog in for the groom, and already had a bad experience. Book an appointment over a month in advance for my dog to be groomed after her spaying so we knew she'd be done. Not even 24 hours before the appointment I get a phone call to let me know it's being cancelled and they won't be able to fit us in for nearly a week later. Very unprofessional and then when I repeat back to the staff what she said to me in simple turns it's tough your appointment is being cancelled, no one else would move so we've got no choice to then have the staff member give me attitude over the phone. I'll be finding another groomer and won't be coming back.