Great Launchpad For Any Artist
I am a small artist who has only recently begun designing and creating physical merchandise, and between Wooacry’s broad catalogue of products, beginner friendly low-MOQ, and the straightforward mock-up tool, I was able to jump into the process with very little intimidation. The Customization Process: Streamlined and concise. When uploading my product designs, the built-in mockup tool allowed me to customize my prospective products with no trouble. Canvas size and resolution recommendations, bleed files, product specifications, and price adjustments are all clearly listed, which is helpful to quell any anxieties that may arise along the way. In the case you’re still skeptical about the final product, however, the mockup tool is fantastic and produces a very accurate end result. The Products and Packaging: Though I am preparing for a bulk order, so far I have only ordered 3-4 products at a time: 2x sets of glossy die-cut stickers, 2x 8-inch acrylic standees, 1x acrylic keychain, 2x double-sided holographic photocards, and 1x 4”x6” postcard. For all of them, the colors were vibrant and rich (keep in mind they will print slightly darker than you may expect due to Wooacry’s working with RGB), and the lines were just as smooth as on canvas. The photocards are thick, durable quality, and the acrylics have comfortably rounded edges with no rough or gritty cuts. Overall, all were visually appealing with a good physical feel. The package they arrived in was well-protected with individual wrapping and a good amount of bubblewrap. The only issue I have been notified of by one of my customers is that the acrylic standee base has a chance to be printed too small for the standee itself to fit. One would have to file it down to size or place the stand crooked into the base. This has not happened to any of my other customers that I am aware of, so it seems to be a random occurrence. Shipping Time & Customer Service: Since I only ordered in small-batch, the production time and shipping time was quick, totaling about 13 days. In my first order, the only delay I experienced was because of an influx of packages in customs, so out of Wooacry’s control. Furthermore, there was a small fleck of white ink on one of my acrylics, likely where the printer may have skipped. When I contacted Customer Service about it via email (thinking perhaps it may have been my mistake, I wanted to know how to avoid it in the future), they were swift to respond and immediately offered a refund that arrived to me within a few days. They have also assisted me directly with my questions regarding my personal canvas alignment issues in a timely manner, even though they really didn’t have to. I’m really appreciative of their desire to help. I plan to update this review once my bulk order is placed and received, but until then, I’ve had very positive experiences with Wooacry so far and highly recommend their services.