Terrible customer support
This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website. They later offered a 10% refund for the damage, which I agreed to, only to change the terms again and require that the entire couch be returned for “inspection” to receive it. Completely unreasonable, especially since the damage was already fully documented. The shifting stories, misinformation, and refusal to honor an agreed-upon resolution were extremely frustrating. I would not recommend this company to anyone.