Phishy Behaviour
I've been a customer for a while. Generally happy with the products. Was planning on getting some new equipment and clothing and before confirming my order, they kept asking for a TAX ID. I used the chat function to speak to an agent and they informed me that this is a new policy for shipments to Canada that CBSA is enforcing. For individuals, this would be the SIN Number. The agent I was chatting with denied providing any proof that this is an actual requirement and I couldn't find any document that would even remotely hint at the CBSA enforcing these guidelines (Providing SIN Number to a merchant for a basic personal purchase of some apparel). This is an extremely alarming ask and I think purchasing from this retailer should be avoided at all costs until this concern is thoroughly addressed. Risking your identity for some pieces of clothing is never a reasonable price to pay