They fixed my mistake with no hassle.
I ordered the loop and accidentally ordered the wrong size. When I noticed I contacted customer service. They were extremely nice but weren’t sure if they could correct it before the order was shipped. But they did send me a form to send it back for a refund if they could not correct what was my mistake which was not at all fault. I received my order today and they had managed to send the correct size in my order after all. I really appreciate that not only did they fix my mistake they had given me a way to fix it just in case they couldn’t correct it prior to it being shipped out. Can’t wait to try out the loop.