Extremely disappointing experience with…
Extremely disappointing experience with IndiGo. Our flight from Nasik to Hyderabad to Dehradun was cancelled just two hours before departure on 18th June 2026, causing immense inconvenience to my family, including travelling with a young child. We had to make last-minute changes to our plans and incur additional expenses for local travel and arrangements. What is even more frustrating is that we paid around ₹56,000 for our booking and have received only ₹2,037 as a refund. During the cancellation call, an IndiGo executive assured us that compensation in the form of ₹1,000 vouchers per passenger would also be provided, but there has been no communication regarding this commitment. The information provided at the time of cancellation and the response received later are completely different. The lack of transparency and accountability is unacceptable. If an airline cancels a flight from its end, passengers deserve clear communication, fair treatment, and reasonable compensation. I expected much better customer service from IndiGo. Unfortunately, this experience has left me extremely disappointed and has shaken my trust in the airline.