customer service was excellent
On 12/1/25 I ordered some Athlon binoculars. When I placed the order it said they would be delivered by 12/19, but then the order confirmation said they would be delivered on 12/22. I am leaving for Christmas on 12/21 and the binoculars are a gift. I emailed Al's customer service and they replied in a reasonable time telling me that they would investigate and get back to me and would cancel my order if necessary. I had seen the negative reviews and was a little nervous. The next day I called the number that was included in their email. I was on hold for a few minutes and then was able to speak with someone. I found out that they don't ship the binoculars from Al's. They come from Athlon (the manufacturer). She said they were waiting to hear from Athlon about the delivery date. I decided I would give them two days to get back to me. A few hours later, I got an email saying they were shipped. I received the binoculars on 12/5/25. So my experience was excellent and I will use them again.