Wish there was a 0 stars option
Wish there was a 0 stars option. Don't waste your money with these people. I ordered the socks with the animals crawling up the ankle. Very cute for my daughter that works with children. Well the socks are not cute. They were falling apart with the animals not properly sewed on and cheap looking. To their credit, the socks look comfy. Anyway, they will not refund me even after me quoting their return policy from their website. Still going back and forth. They want to give me a 25% refund with 10% discount on future purchases. Their excuse is the cost of shipping to Hong Kong is too expensive. Their policy is that customer pays for return shipping and I've offered to pay that however, they won't send me the return address to ship to. Very frustrating experience and seems like shoe buyers feel the same way. Buy somewhere else! So, it's now 12/16 and I've been back and forth with customer service. They are now offering me 35% of my refund plus 10% off buying more of their junk. (They say it's their last offer.) Still won't send me the address to return the product. They are still claiming extreme financial crisis. Boo hoo.