Customer service interactions
I got stuck with an online application and could not move forward. Had to call customer service who weren't very helpful at first. Then I got approved somehow but did not khow to navigate the platform. Debit card was sent automatically which I have a problem with. It should be requested by a customer and not be send out without authorization. Eventually, I scheduled an online web appointment and did get all my questions answered that took a solid one hour to go through the website in detail, but it was absolutely necessary to feel comfortable using the business innovator checking account and get acclamated with all its features and add-on services offered.