I initially had a contract with… who knows, they didn't give me their names
I initially had a contract with Mototronics which was later assumed by Zenith with no notice to me when it happened but at least they gave me a new sign. Brinks assumed all Zenith customers and has done nothing to provide service except when the pendent kept going off and I had police, fire and ambulances at my home three times in less than 24 hours. They could not get it to stop going off and even after talking with them still sent messages to the local emergency people. Since nothing improved they cancelled by security until they could get someone to bring me a new pendent since they would not mail it. It was over a month before a man turned up at my door, handed me the pendent and left (No Service or checking equipment) In March of 2024 I went with another security system that is basically local and called to cancel my service with Brinks. They told me I couldn't because I had a 3 year contract and still had 18 months to pay and demanded continued payment even though they could not access needs for my home. I never signed any paperwork with them and was totally unaware that I even had a contact. I never verbally agreed to anything either. I have been forced to pay since it was an automatic billing system and have now completed that 18 months. I am now disputing additional charges to my credit card. The number has changed and I will not be giving it to them. The entire relationship with Brinks has been fraught with scam and fraud. The equipment I am using is still the original Mototronics and they have never provided any additional assistance or support. The individuals that were contacted via phone to help with the pendant problem weren't terribly knowledgeable about the systems and how to troubleshoot without just shutting your system down. I would never recommend this company.