Deceptive Shipping Charges
I ordered a pipe through Dankstop. I qualified for free shipping. Then upon attempted delivery by UPS they needed $38.52 before UPS could deliver the package. The package came from Canada but that isn't my responsibility when I ordered from Dankstop and Dankstop offers free shipping to the customer over certain dollar amounts. I didn't pay the UPS fee. I contacted Dankstop who was unable to assist and required me to investigate this with UPS vs doing the right thing and looking into the problem themselves. Absolutely unacceptable.