Your servies are helpful but the way…
Your servies are helpful but the way you manage subscription / rates/ pauses are cleary set up to mislead people. Would be great if you keep your language consistent - 2 sessions/month = $220 (not $55/week) and 4 sessions / month = $280 which means only $60 difference for 2 additional sessions. Also - your "pause" membership flow is also setup unfairly. I was seeing how to pause, but there was just one click away from it (no confirm window, no, this is what you will lose today if you select "pause" now vs, when your current cycle ends.. So cleary I've paid $220 for 1 session in the monhth of may because I paused one day before my second session which then auto cancelled it. CLEARLY for the benefit of Better Help (not for bettering the people you are in service for, the patients and the therapists that rely on their income). You can definitely do better - I recommend you look at how any other "honest" tech company manages their subscription language and pause/cancellation messaging. Or maybe hire a new team to manage that, since they are not doing well on an easy task! I do not trust that your platform is there to "serve customers"