The website is easy to use and my order…
The website is easy to use and my order was delivered in a timely fashion, but unfortunately there is an ink stain on the shoulder of the jacket. I ordered the jacket on November 17, 2025 and I am fully aware of this company’s 30 day return policy; however, as of today, December 11, 2025, it is now three days of having an extremely frustrating and unsuccessful experience submitting an email explaining the issue due to a message that immediately bounces back saying “verification code failed.” I clicked for a new code numerous times only to repeatedly get this message. I used both my iPad and my iPhone and also switched from Safari to Chrome, all to no avail. I called the number in Hong Kong but the connection very poor and not in English. I am at my wits end. That is why I am here trying to use this venue to receive communication.