Very poor customer service.
Considering the niche space this company works in I am very disappointed in their idea of customer service. I have Smallrig products which are fine and bought these via Amazon, this is the first (and last time) I buy direct. Poor communication regarding delivery, which is beyond late. Website still shows delivery timescales despite their inability to meet them. I am doing all the chasing for updates and just get a BOT promising me everything and giving me nothing. If you cant honour your stated delivery times then say so and change them on the product pages. Its no surpriser that they have a poor rating here on Trustpilot and seemingly they dont care. I really expected better.