Bait and switch if connecting through third party websites
If you sell to buyback boss through cellsell or similar websites, buyback boss will bait and switch you and offer a tiny fraction of what you were offered because they list different criteria for condition. If your phone is older and has regular battery wear, they will mark it as defective and rip you off. I’ve been told they will ship it back to you for free, but I have yet to hear back from them. Edit: Customer support has responded. After 4 or so emails, and 2 more lowball offers they agreed to send the phone back to me without charging shipping. That is a good policy that certainly earns it another star. If you sell to buyback boss, go through their website, not a third party site like sellcell. Buyback boss does have very competitive payouts, but much more strict criteria than others, so you will be sorely disappointed with your offer afterwards if you do. To their credit, their website is more transparent. I can only however give them 3 stars, because the treatment of battery health is just silly and antiquated. Any phone reseller/refurbisher should be shipping every phone they resell with a new battery unless the phone is almost new, so what they do now is just bad business.