Targus support is awful, possibly designed to make you go away.
I like Targus products, but the support was awful, inexcusably so. My product was defective (probably defectively designed because the piece that made my iPad cover stand up, became unglued). Rather than the promised 5-6 days to send out a new product, it took about 5-6 WEEKS. (I also had to pay for the shipping and tracking of my product, about $10) And, whenever I wanted to find out the status of my replacement product because it was taking so long, I had to open a new ticket just to make an inquiry. On one of my follow ups, they had no idea they'd received the product back from me. (Good thing I had that tracking number they made me pay for.) When I finally got my replacement product and completed their online survey, there was no way to have someone contact me. Targus, please let your customers know the status of their claim on an ongoing basis by making it easy to log in to find out where things stand. Customer Service said they closed the claim b/c it was sent to the Warranty people, and that they had no idea what the Warranty people were doing, so make sure your Customer Service people have access to the Warranty information! In the meantime, my IPAD was unprotected for this entire 5-6 weeks until I received the replacement. Although your personnel were unfailingly polite, they had no information to offer. PS- I got an email saying my case was closed BEFORE I got my replacement delivered. I should also note that the replacement product was different from my original product with no note to explain. Sorry for the prattling, I'm really annoyed at Targus for the poor support. Life is short so I will stop now!