I travelled from London Heathrow (LHR)…
I travelled from London Heathrow (LHR) to Bengaluru (BLR) on 6th of July and I had a very bad experience with Indigo. My connecting flight from Delhi to Bengaluru was originally scheduled for 2:30 PM. I arrived in Delhi at 12:10 PM, completed immigration, and took a taxi to the other terminal to catch my connecting flight. I reached the terminal before 1:40 PM, well before the boarding time. However, I was informed that I could not board the 2:30 PM flight because Indigo had already rebooked me on a 7:30 PM flight. The explanation I was given was that they expected my Heathrow to Delhi flight to be delayed and assumed I would miss my connection. They changed my booking without informing me or asking for my consent. I explained how much effort I had made to reach the terminal on time and that I had arrived well before boarding closed, but no one listened to me. The staff members were extremely rude and showed no understanding of my situation. I was crying and sweating after rushing from one terminal to another, yet they simply left me there without offering any help or even suggesting an alternative. I had a terrible experience with the Indigo staff. Their customer service was completely unacceptable. I eventually had to seek help elsewhere because no one at the Indigo counter was willing to assist me. Based on my experience, I would not recommend flying with Indigo. The lack of communication, poor customer service, and complete disregard for passengers made this one of the worst travel experiences I have ever had.