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Rachael

美国

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Snapfish

Snapfish is very undependable

Snapfish is very undependable. I spent a SIGNIFICANT amount of money on Christmas cards and paid a SIGNIFICANT amount of money on RUSHED shipping. They did not get the order even close. I was supposed to have my rushed shipping product on December 8th and it isn't even shipped yet on the 13th. I contacted the company twice - the first time, the customer service rep didn't follow through, and the second one only reimbursed me for the rushed shipping. When you order a product and do not get it even close to being timely (they are almost a week behind what I was promised), there needs to be a reimbursement beyond the rushed shipping price I paid for. I would recommend NEVER using snapfish for anything based on my experience with them. Very unfortunate situation! You have lost this customer!

2025-12-13