Disappointing & Misleading 11.11 Promotion Experience
I’m extremely disappointed with PRISM+’s conduct during the 11.11 promotion. On the same day of purchase, within less than 8 hours, the product price was adjusted with additional discounts, making the item significantly cheaper right after I had completed my order. This was clearly part of the 11.11 campaign, not a separate or later promotion. I contacted PRISM+ directly after noticing this. They initially said they would get back to me, but no follow-up was ever provided. I then contacted them again via Shopee chat. They did not request any proof, and their replies (as shown in the screenshots) already acknowledge the situation — instead of resolving it, they shifted responsibility to “platform pricing” and avoided accountability. This response suggests they were already aware of the pricing issue but chose not to address it properly. This experience feels dishonest and misleading, especially during a major sales event where consumers expect fair and transparent pricing. Adjusting discounts within hours of purchase gives the impression that prices and promotions are being manipulated to push early buyers into paying more. Because of this experience, I’ve lost trust in the brand and will not consider PRISM+ for future purchases. I would strongly caution other buyers to be careful during promotions and to monitor price changes closely. Transparency and trust matter — unfortunately, PRISM+ failed on both in this case.