SCAM
SCAM! SCAM! SCAM! BUYER BEWARE!!! The place we bought our puppy from required we sign up a '14 day trial' with Kanguro, but assured us that we could cancel within that time and not be charged anything. Well, I did just that. I texted and emailed Kanguro that I wanted my policy cancelled immediately, and did so before the trial ended. FYI, you cannot speak to a live agent at Kanguro; they require you to email them or chat with them through text. Even though their website says, "Want to talk to a human? Our customer service team is here to help - contact us now! 888 546 5264", it is a lie... the number takes you to an AI operator that tells you there is no live agent available. I emailed them twice after texting them, before the trial ended, stating, "I am writing to cancel my policy and close my account immediately. I have texted as well. My policy document is attached." 6 days passed, and I received a response to only one of my emails from a 'customer support agent' wanting to 'understand the reasons' that I am 'thinking about canceling' my policy. I was not 'thinking about' canceling; my correspondence made it clear I WAS in fact canceling. Well, they charged my card anyway, and now I am having to challenge the charge through my credit card company and go through that whole process so that they won't continue charging my card. BUYER BEWARE!!!!!