Truly the worst customer service I’ve…
Truly the worst customer service I’ve ever dealt with. I ordered a hat on 12/8. It is 12/15 and it hasn’t shipped. I tried calling & their automated system will not allow me to speak with a human being. It hung up on me multiple times. I tried using their live chat, after demanding it from the AI chatbot, and they refuse to help until my order is actually late. It will be too late by the, as this is a gift. NFL.com has quite the monopoly on merch so I guess they don’t feel like treating their customers with any respect is necessary. This isn’t my first bad experience with nfl.com, just the first I’ve submitted a review about & I expect nothing to change. That said, don’t buy if you have an expectation of timeliness.