I ordered an item that was defective and falsely advertised.
I ordered an item that was defective and also misrepresented on their website. Said the garment was 100% cotton but the tag said 100% polyester. I attempted to request a full refund and a return postage paid label. I was told I had to provide pictures, so I did, as well as screenshots of their policies, etc., and got nowhere. Excuses were made regarding the high postage costs to return to Hong Kong, etc., and I would have to incur the cost to ship the item back, despite it was false advertising and the item had several material flaws. They proceeded to tell me the financial struggle the company was undergoing, etc. (as if this is my fault?). After over a dozen emails, the end result is that I received a refund for less than half of the cost of the item and shipping and freight insurance that I paid. I will NEVER order from them again. This was the worst shopping experience I've ever had, and I would NOT recommend shopping on this site.