Printer stopped working after 2 prints.
Update 12/31/2025 - Customer service has been awful thus far. The original issue listed below has not been addressed after three weeks, printer still does not work, and I now have spent hours trying to get an effective response from tech and/or after sales support. I have requested a refund in accordance with their advertising and have been told I need to complete tech support troubleshooting/warranty process first. That makes sense, but the tech support has been 100% inept; slow response times (2-3 day turnaround), asking for steps that have already been completed and are listed in the Wiki pages, unclear on format and requested log information, indicating they are waiting for uploaded data from me that I have already uploaded and e-mailed, and then cancelling the trouble ticket multiple times without notification and finally sending an e-mail days later indicating the trouble ticket was closed due to too much log data. The Creality machines get good reviews and mine appears very well built, and I think it probably has a minor anomoly and a relatively easy fix, but I cannot get it resolved thus far and the experience to date makes me dread any future issues that may crop up. I would say this customer service experience could not be much worse, and I would recommend anyone considering a 3d printer find an alternate manufacturer, or purchase from a retail store with a solid return policy so you can deal with a competent customer service process if needed. Original Review: Printer stopped working after 2 prints. Tech support has not acknowledged or responded to support request after two days, and after sales support is responsive during their working hours but has not been productive in solving the issue or moving it through the support process. I understand that mechanical things are imperfect and that no matter the QC process, errors slip through the cracks. But, I have wasted a lot of time wandering the Creality Wiki and other internet sources trying to fix a brand new machine that has failed. The fact that tech support has not even acknowledged the request for assistance after a few days does not bode well for any future requirements for support (assuming this one gets resolved). After sales support is clearly trained to try to convince customers to wait for tech support response, and has no more insight to their machines than the Wiki does. Although there is a lot of good info on the Wiki, it is incomplete and unhelpful for this particular issue (e.g. Wiki and after sales support direct troubleshooting to look at the X/Y axis limit switches. There are no diagrams or info on where these switches are located, and based on general internet searches it appears likely that this machine (k2 plus) does not even have physical limit switches on these axi, and uses other methods to determine range of motion limits). So needless to say, attempts to troubleshoot using this information result in wasted effort and frustration. I'm a novice 3d printer, but have a mechanical background. I knew I would have a learning curve for a new tool and production process, but I do not want to have to figure out on my own how to get a relatively expensive tool to work right from the start.