Don’t buy anything from Prism+
Don’t buy anything from Prism+. Poor product quality and even worse service. We ordered Prism+ ceiling fans for our new house in 2024. Before placing the order, I double-confirmed with the salesperson that the fans would arrive by the end of the month, as we were moving in early the following month. I was assured they would. In reality, delivery was delayed by two months. I ended up living in a house with no fans or proper lighting for two whole months. No apology. No compensation. Nothing. To make matters worse, two of the fans broke down twice in less than two years. When I contacted Prism+ the second time to arrange repairs, they had the audacity to charge me a $50 transportation fee. Seriously? Your flimsy products failed twice within two years, and I’m expected to pay extra just to get them fixed? That’s nearly a quarter of the price of the fan. The technicians were rude as well. I usually clean my fans monthly, but some dust had built up as I was planning to clean them that weekend. The technician looked visibly displeased and commented, “Why is the fan so dusty?”, then told me to clean the blades. They legit just casually gave me instruction. Overall, terrible experience from start to finish. Would not recommend.