Excellent Customer Support
When my collection hadn't been made I called Jody and she assured me that if it wasn't collected by 8pm it would be collected the following day, which is what happened. She also followed up with and email having checked herself that the items were collected. It was refreshing to have such a confident and knowledgable customer service member who genuinely cared about my query and closed it out promptly. I did find it difficult to locate the original collection request in my inbox because the email was a DONOTREPLY one and therefore I made a second request which I probably didn't need to.