This is how you provide customer service
I started with a simple problem that a gift card/reimbursement for a cooking class cancellation wasn't working properly upon attempting to rebook. When I called in, I spoke with Angelica Rojas and I was so pleasantly surprised. Not only was she polite, relatable, and respectful, but she genuinely wanted to help solve the problem. We reasoned through a number of different complications together, and eventually found the root cause (which was understandable, but to no fault of Angelica or SLT). In the end, I was able to rebook successfully. After a lengthy call as well as a follow up email after I had to end our call prematurely, I specifically asked Angelica if I could provide a review of my experience. It's a simple result, but this is the epitome of what people are looking for in customer service. I wouldn't hesitate at all to hire her to serve my clients. Well done.