Replacement F2 monitor required
After purchasing an F2 Monitor in the beginning of 2025, a replacement was required during the Thanksgiving holiday. Considering it was the holiday season, they did not have any in stock at that time. Working with Nancy in support, she provided me with some additional options to select from, although I decided to wait for a new F2 monitor instead. When one became available during the middle of January 2026, Nancy notified me immediately and got the product shipped out to me within a day or two. She has been extremely helpful in dealing with the replacement insurance coverage and getting me the requested replacement product as soon as it was available. She has also kept in great communication with me during this whole process. From the initial steps of providing me information to try to troubleshoot my issue, to getting me a replacement, and then confirming that my replacement was working correctly and that I was having no issues, her assistance has been incredible. With Nancy on their support team, I will continue being a Maxfree customer forever. Thank you again Nancy, you are one of a kind!!