$1,300 is losses with clutter
We relied on Clutter for storage services and expected basic care and accountability. Instead, when our items were returned, one large box was missing entirely and another item was damaged. The combined value of what was lost/damaged is around $1,300. When we filed a claim, Clutter offered just $80 in compensation. Their response was that anything more isn’t possible because the items were “not insured.” This explanation is unacceptable. Insurance is meant for unpredictable events—not for failures in inventory control and handling. Losing a customer’s belongings is not an “unforeseen circumstance”; it reflects a breakdown in operations and responsibility. If Clutter’s policy is that customers must absorb major losses when the company itself loses or damages property, that’s a serious red flag. It signals a lack of accountability, inadequate safeguards, and a claims process that protects the company rather than the customer. We trusted Clutter to store and return our possessions. Instead, we were left with a significant financial loss and no meaningful recourse. A $1,300 loss with an $80 payout is indefensible, and customers deserve better transparency and protection. We’re sharing this experience so others understand what may happen if something goes wrong using Clutter.