Defective rugs
I’m a designer and order 2 - 10x13 rugs. Both showed up defective with white spots that did not get dyed with any color. I emailed with photos and called their response was no response be sure they are to busy with the holidays coming up. Both rugs were for a client to match ordered furniture. I can assure you I will never recommend to a client ever again, there are to many other better companies.