Talking with a live person helps
Talking with a live person helps. May I suggest that when the screen kicks back with the message of 'need correct data' (or some facsimile), a second sentence should be included, stating "If you have input the correct data, several times, instead of waiting for an agent please call xxxxxxxx." Turns out Emmanuelle found the problem was my zip/postal code had been incorrectly input from the start, so after I input the incorrect, she was able to make a request to correct the zip/postal code. Problem solved, no more time wasted waiting for a agent/chatbot.