Don’t use it unless you’re going to…
Don’t use it unless you’re going to order food or car and believe you will have no hassle, and definitely do not sign up to their GRAB UNLIMITED BS.. full of promises that they don’t deliver, all hidden white text behind layers of misleading TOCs, lucky for them it’s SEA so they can pay lawmakers and create a facade of ‘I did warn them’. For example their trip discount for grab unlimited member doesn’t work.. (you need 50 grab coins) even though it says under member privileges before you subscribe ‘free 10% discount for hotels made on trip’con — JUST PRESS REDEEM?!!!’ And Ofcourse in usual fashion the customer support is non existent, you’ll probably find gold searching around their useless AI copy pasta chatbot before you find an option to talk to an actual human, and even if you do you’ll be lucky to get any refunds within 2 weeks. More likely than not you’ll take a month, if you’re unlucky up to 6 months, by that point you’ll have to email them back and forth non stop otherwise they’ll just pretend like you’ve forgotten your refund request. Disgusting company to have in our country considering Uber and other competitors no longer operate here. All we have is one monopoly acting like a cartel.. shameful. Saw that it’s still not making any money since it’s startup inception. Hope it closes down. This website truly reflects grab’s actual reviews, the one on the AppStore is filled with either old reviews from when they were actually caring about their customers to gain market share from Uber and foodpanda, or just straight up bot reviews with no details. In hindsight this is why we can’t have monopolies, especially in B2C businesses