Ghost of Snapfish Present
Wish there was an option for 0 stars! I ordered my husband's most requested Christmas gift, a custom calendar, on 12/9. It took several hours to design, and cost me $20.89. I didn’t log in, assuming Snapfish would be sending a confirmation email. Nope! Radio silence! However, my bank records show they indeed took my $20. Finally on 12/19 I decided to try and contact "customer support". And, like others have mentioned, there is no one live to speak to, only "live agents" in chat, giving infuriatingly canned responses, and empty promises of sending you an email with the resolution. I took it to the Better Business Bureau, and have a complaint active with them. I'm hoping the BBB can help me retrieve the wasted money; Safe to say I will NEVER use Snapfish again!! **Update: i returned from Christmas travel to find the calendar I had made and very pleased with its quality. Who knows WHEN it arrived-- In time for Christmas? Anyone's guess. (We left home on 12/21, so Snapfish had from 12/9 to 12/21 to get the product to me). Do i feel bad about bashing Snapfish now? A little, but ya know what could have prevented that? REAL communication from Snapfish: starting with confirmation email (You would think that's obvious!) AND a working phone contact, with a human on the other end. So Snapfish moves up by one star, but I will continue to avoid this business....not worth the stress!