Crate and Barrel is a scam
This issue is not with the store per se. The folks in the store were very nice. And generally as helpful as they can be within the constraints that C&B places on them. My problem is that we were told we would earn reward dollars that we could use for another purchase specifically a chair to go along with the sofa. We buy the sofa, which is, let’s be honest, quite expensive, and then we’re going to buy the chair a little later when we have the money and apply the reward dollars to that purchase. Well, a couple of months go by and we’re ready to buy the chair, butI don’t see the reward dollars on our account. So I call only to find out that “the reward dollars have expired”. Well we weren’t told they would expire. But the folks that we talked to were kind enough to put the reward dollars back on our account. So now we’re ready to buy the chair, but come to find out that the reward dollars can’t be used at the time of purchase. They have to be used with the credit card. Keep in mind C&B transitioned their credit card to a different company in the middle of all of this, which complicated things, so we had to deal with that as well. Fast forward, and now we’re making the purchase with the new credit card, but we’re told we can’t use the reward dollars at the time of purchase. We have to use it with the credit card after the fact. So I put the entire $1000 chair on their credit card. First bill comes I’m looking to apply the reward dollars, to pay the balance and I find that I can’t. Chat with Crate & Barrel and they are adamant that I cannot apply it to a credit card balance I can only use it at the time of purchase. So which is it? This is a scam. C&B is scamming their customers. I have $620 worth of“reward dollars” and a $640 balance and they will not allow me to pay it with the reward dollars. They have scammed me. Also, I can’t cancel the order now because when you buy furniture from them, it’s “custom made“ and nonrefundable. As I said, a scam. Don’t buy from C&B.