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Edwiin Rebecca

美国

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Hilltopper Electric Bike Company

The kit didn’t work after installation

The kit didn’t work after installation. It took a week to hear back from customer service, and their troubleshooting suggestions didn’t solve the issue. When I tried to return the product, I was given the runaround. I had to dispute the charge with my credit card to get a refund, paid return shipping out of pocket, and was promised reimbursement—but a month later, that still hasn’t happened. Very frustrating experience.

2025-12-22