Kevin Byton acted with haste and urgency when we needed it most
Kevin Byton was an exceptional mortgage broker and made what could have been an incredibly stressful part of our purchase feel completely manageable. From the very beginning, Kevin worked at speed, speaking with us at short notice and even on a Saturday to ensure we could move forward quickly when our purchase was originally expected to complete within six weeks. He took the time to carefully walk us through our mortgage options and life insurance, particularly important given our more complex circumstances, including my partner being a non-UK national and having just started a new job. Kevin explained everything clearly and simply, provided detailed illustrations, and helped us understand why certain options were viable and why others were not. That clarity meant we could make informed decisions without needing to do extensive independent research. When our purchase unexpectedly stretched to eight months due to significant Building Safety Act 2022 complications, Kevin remained engaged and responsive. As things progressed again, he acted quickly to submit new applications, adapt to changing circumstances, and ultimately secure us a mortgage that worked well for us. Towards the end, especially, his support was one of the biggest things that helped us complete our sale before Christmas as he proactively reached out to our lender to clarify several inquiries that our solicitors were being slow with and refusing to act on with urgency. Kevin going above and beyond here eased our nerves massively, and made a huge difference. Throughout the entire process, our mortgage was the one thing that never felt like a problem, and that was entirely down to Kevin's professionalism and reliability. I would absolutely recommend Kevin and New Homes Mortgage Helpline to anyone looking for a mortgage broker who is knowledgeable, responsive, and genuinely committed to supporting their clients.