Undelivered Order, no Customer Service Response
I placed an order on 11/15/25. It seemed to ship without an issue and on Dec 5th I got an email from Craft Hub saying my package was delivered. It was not. Looking up tracking information showed that it was delayed in transit at a local shipping facility. I replied to Craft Hub with this information, they replied telling me that my order was shipped and on its way - rest assured it will arrive soon! On Dec 9 the package was again marked as delayed and has not moved since. I've reached out to both SpeedX and CJdropshipping, who both assured me that they are looking into the issue but have actually done nothing. I've also been emailing Craft Hub almost daily, with no additional responses at all. This is a Christmas gift, there are 2 days until Christmas, and I would just like some type of acknowledgement that this has happened. If I hear nothing by Christmas, I will reach out to my credit card to report a fraudulent charge and go from there. Not sure what else I can do. Order ID: #585426 Tracking Number: SPXMSP030205806549