Customer service is a joke
Customer service is a joke. They tried to send me to one service do that is closed permanently and then another that is 1 1/2 hours from me... one way! Then they were to send me a shipping label which probably took a week. In the meantime, I asked them to escalate this issue and send me a new product, which they said they would.... but I have not gotten any tracking information or received anything. Bottom line, they truly do not have a customer service area that can do anything other than write prescripted emails. When Ryobi products work, they are vet good. When they don't. The consumer is totally out of luck.