Extremely unhappy with the grooming…
Extremely unhappy with the grooming service we received from Pets at Home. From the start, my dog was clearly uncomfortable and did not want to enter the salon, yet he was dragged across the floor instead of being handled with care. After the groom, he was still dirty, his nails had not been cut, and the haircut itself was very patchy and poorly done. Despite paying £65 for a full groom, this is absolutely not what we received. The staff also failed to read the notes on the booking, then blamed a lack of time for not completing the groom properly. On top of this, the groomers were rude and referred to my dog as “nasty” and “naughty,” which I found completely unacceptable and unprofessional. We also received unprofessionally worded messages only an hour before the appointment regarding the time they had booked him in for, adding unnecessary stress to an already unpleasant experience. Overall, we were left feeling unwelcome and very disappointed. We will not be returning and would not recommend their grooming services to anyone.