Not Sure
The sales process was excellent — very informative, responsive, and supportive throughout. I felt confident moving forward based on that experience. The pickup process was fine overall, but unfortunately the delivery experience was far from ideal. Several items were damaged or missing, including cushions, coasters, cracked TV screens, a partially destroyed TV console, and multiple pieces of broken glassware. It’s difficult to determine whether the damage occurred during pickup, storage, or delivery. While the delivery was handled by one of their partner firms, it is ultimately IVL’s responsibility to ensure their partners meet appropriate standards. I was also uncomfortable that the foreman asked me to sign the delivery paperwork before they had even begun unloading. That felt inappropriate given the circumstances. If you choose to work with them, I strongly recommend purchasing third-party moving insurance with a low deductible — you may need it. Additionally, my experience with the claims team was quite unpleasant. Overall, while the initial sales experience was strong, the execution and post-delivery support fell significantly short of expectations.