Do NOT buy from Venum. Their name says it all.
I bought a $70 bag for my son for Christmas that is way too small for his gear. Because I purchased it just before Thanksgiving, when I tried to return it, they told me that since it was delivered November 24, and my return window closed December 24, they wouldn’t take it back. I worked in retail for six years, and nowhere have I seen such terrible customer service. The item was a Christmas gift! They should in good faith accept the bag back, give me the two measly days’ grace, and process the return. Instead, they just quoted their delivery date at me and made half-hearted apologies for causing me “disappointment.” Disappointment? That doesn’t really cover it. How about the extra EXPENSE of a product that is completely useless to us and the INCONVENIENCE of now having to replace the product with something suitable, and possibly even an additional Christmas gift of similar monetary value? You’ve lost yourselves a return customer, Venum. I will never buy from you again. Thanks for NOTHING.