Maxis Malaysia is extremely terrible in conducting their business of Telcon service in Malaysia. They are unethically blocking you by all means when you wish to move to other service providers.
I am an end-user of Telco service in Malaysia. I have decided to change from Maxis to CelcomDigi for my Internet fibre service. On 21 Dec 2025, CelcomDigi put up a request to transfer from Maxis to CelcomDigi. However, the application has been pending for few days awaiting approval of transfer from Maxis before CelcomDigi can do the transfer setup at my home. I have been following up with Maxis Service Hotline on this matter and also log in call with their customer service. The careline operators asked me to wait for their technical team's call. On 27 Dec 2025, the technical call me at 3.30pm and subsequent 2 calls within 5minutes,but I missed their calls. However, I called back without response from them but managed to receive their call on 4.51pm. The customer service officer informed me that the application of transfer has been approved. However, after 6minutes later, he called me again and informed that my application has been rejected due to the previous miss call. He asked me to request CelcomDigi to put up the application again. What is the rediculuos process that Maxis wanted to create trouble to end-user like me.