,000 Euros Stolen, Zero Accountability
I’d give 0 stars if I could. Billabook charged me €3,000, sent no email confirmation, and when I called the hotel they said no booking existed under my name. This was for a family trip to Rome. Completely ruined. I already know how this ends: Billabook will reply with “We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.” Because it’s an automatic response, and they clearly don’t care about customers — only money.