A Stressful and Expensive Letdown
We had an emergency flood damage move to do. I contacted Clutter on Friday and booked on Saturday a move to storage for Monday morning. Everything was set up. We were promised loading on Monday morning. I confirmed on Sunday afternoon and was assured that they would arrive at 9 am on Monday morning. At 7:30 am on Monday morning, they cancelled. Either the person booking my move overpromised and could not deliver, or there was a terrible lack of communication between office and staff, or someone slept in, or ....... fill in the blanks. All Clutter did was use up all of my available time to prepare and let me down into a big hole. As a result, I had other contractors standing around for hours while I arranged a couple of pods to be dropped on the driveway. Then the other contractors did the job Clutter was supposed to do before they could begin what they were supposed to do. TOTAL COST FOR THE DAY: $3000 to the other company for doing Clutter's work. We had no choice. Now we are paying double what we were supposed to pay Clutter for monthly storage because we have needed to use two pods and had no time to negotiate price. There is no need to call these people names or make other disparaging comments, but those are the facts. THEY SERIOUSLY LET US DOWN and it was stressful and expensive.