UNACCEPTABLE SERVICE FROM LAZADA
UNACCEPTABLE SERVICE FROM LAZADA – FORMAL COMPLAINT I am extremely frustrated and disappointed with Lazada’s handling of my case. I purchased a Lazada voucher via ShopBack and used it to place an order. Lazada later cancelled the order because the seller (Dr Kong Backpack) failed to dispatch the item. This failure was entirely on the seller — not me as the customer. Despite this, Lazada forfeited my voucher, unfairly penalizing me for a seller’s mistake. I have contacted Lazada numerous times and spoke to multiple agents — Mazia, Ahmad, Hairi, and Aziz. Each interaction resulted in empty promises and no resolution. What is completely unacceptable is that when I requested escalation, the supervisor outright refused to attend to me. I was denied escalation to higher management, refused any meaningful assistance, and left hanging with no accountability or follow-up. This is a serious failure of customer service. Customers should not lose vouchers due to seller failure, and refusing to attend to a valid complaint shows a lack of professionalism and responsibility. I am now formally demanding immediate contact from Lazada management or someone with real decision-making authority to resolve this issue ASAP. Continued silence or refusal to act will leave me no choice but to escalate this matter further. Lazada, this experience is unacceptable and has severely damaged my trust in your platform.