Great machine-very poor customer service
Bought the ender 5 max and love the machine. The machine came missing some screws. Customer service (needs another name) told me to take pictures of all the packaging and what I had assembled then they would send it off to another team for review to see if it would qualify to get the screws. I declined their offer and used some from my shop. I just bought a second printer and needless to say it was not a creality. The management needs to give the customer service some flexibility to send out some lower cost items like this. I won't be returning as a customer with my growing business.