Customer service is not great.
It's very difficult to understand the phone customer service agents. When I asked to escalate the call, they dropped it. I spoke to a second agent named Olweth, and she said it would take 2 days for someone to call back, but I doubt that will happen. I then tried chat, and they don't respond quickly. It's been frustrating. I don't want to shop with them. Customer service is what determines a company's worth. It doesn't seem like they care about taking care of the customer once a purchase has been made.