Rotimatic Next - Poor Experience overall
I am using Rotimatic since last 5 years and having no issue with original machine. I recently purchased Rotimatic Next and am feeling the false claims with poor engineering and service. - Poor Roti Quality: Despite multiple adjustments made during detailed, multi-hour sessions with customer support, the rotis are not being baked properly. The quality is significantly lower compared to my previous Rotimatic machine. - Excessive Oil Consumption: Even on the minimal oil settings, the machine is consuming too much oil, which is a health concern if someone do not want to consume oiled rotis. - Engineering Performance: The machine's noise level and overall performance are below expectations and do not align with the "low noise" and "better performance" claims on website when compared to my old model. - Excessive Resetting and Warmup Time: Aata is frequently getting stuck, causing the machine to enter a reset and warm-up cycle that requires waiting over three minutes after each cleaning. This repeated delay is unacceptable when preparing a meal. - Subpar Customer Support: My experience with customer support has been extremely poor. I was ignored multiple times during chat support, and on one occasion, a technician stopped responding mid-debug session. Additionally, scheduled debugging session was missed entirely by Rotimatic team, and I was lost mid-chat during another session. I had 4 chat sessions and spent multiple hours debugging this awesome engineered machine. We have Rotimatic since last 5 years, and had given very positive reviews to our friends.