Customer service is staying silent.
I've been purchasing Delsey products for a long time. My newest luggage broke 2 month before the end of my warranty period, while I did not overuse it. After contacting customer service I was told on november 21st that they confirmed sending a replacement product, which I greatly appreciate. But so far, I received no tracking number and the customer service is not answering me anymore when I ask news about the replacement. I amimmensely disappointed.