Subscription
Our first Shapa was under my ex-husbands name. Everything was transferred to me about 5-6 years ago after he left our company (we later divorced). Every year, it seems we struggle to fix the problem with getting his name off of the device (even emails). Renewals/subscriptions are a problem also. I even purchased a new Shapa scale to prevent this but still continue to struggle! I renewed my Shapa subscription on Vitality in Dec 2025, but my app tells me that I still need to renew. My subscription email was sent to my work email, but also my ex-husbands personal email. I did send 2 emails now about this to the company, with still no reply. Maybe its due to the holidays or plant shut down, but it's rather frustrating. No out-of-office replies were sent, so I assume someone was there to help. I used to refer Shapa to everyone we knew - now not so much. They hear my frustrations and complaints. I'm not sure I will waste my money on Shapa going forward. Time will tell.